Frequently Asked Questions

• Everything you need to know before your ride

• What is the maximum weight/load limit?

> All of our bikes have a maximum safe load limit, which varies according to the model. On average, the pillion passenger should not exceed 110 kg. The girth of the pillion should allow the rider and pillion to be seated comfortably within the limited space. Please note that both you and the rider are included in the bike’s weight limit. We need to know your weight in advance so we can organise an appropriate rider and bike for your comfort and safety.

• Can I take my own camera and take photos?

> Yes, you certainly can. If you wish to take photos while the bike is moving, please inform the rider before departure.

> Unless specifically requested to the contrary, HDCR reserves the right to use any photos taken by our riders or passengers in any promotional material advertising our services, without further permission or fees payable.

• What happens if it is raining on the day of my ride?

> If it is raining or rain is forecast, you may be called before your pick-up time. At our discretion, we may cancel or postpone the ride, or we will let you make the decision.

> If you decide to go ahead, the rider will proceed with the transfer if it is safe to do so. If you change your mind after this time, the ride will not be rebooked. All refunds will be at our discretion.

• Is there a surcharge for Public Holidays or night rides?

> No. Our daily prices are the same no matter what day you book. Our services may not be available on certain public holidays or at certain times.

> Night rides are not generally undertaken and must be discussed and quoted separately.

• Do I have to pay for tolls?

> Yes. All tolls and entrance fees, as well as refreshments and meals, are payable by the pillion passenger.

• If you have any other questions, please don’t hesitate to contact us.